Delivery & Returns
Delivery
We aim to despatch your orders by the next working day, upon receipt of clear payment.
Orders are despatched via Royal Mail or via courier ASAP but within a max period of 14 days from the confirmed payment.
Unless specified clearly in Product description section, all products are delivered FREE OF COST WITHIN UNITED KINGDOM (with Royal Mail Services). For delivery costs OUTSIDE UNITED KINGDOM please consult us before placing your order about the delivery cost by specifying the list of items you intend to purchase.
We will inform you, in writing ,about this cost, if applicable.
FOR THE PRODUCTS COLLECTED DIRECTLY FROM THE WORKSHOP, a STRAIGHT 10 % DISCOUNT will be OFFERED on your purchase, outside any other discount on a product.
Please note: Expedited deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available Working Day.
Returns
If you decide you do not require the goods, they may be returned within 14 days of receiving them (at your own expense) for a full refund. To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging. We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition. It is the customer’s responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.
Faulty Goods & Guarantees
In the unlikely event that an article purchased from Calypso Sephora does present faults , the following applies:
To report a fault and to arrange the return of faulty goods please contact us via tel number 07551 063700 & 7786536160 or via e-mail at rodica@calypsosephora.co.uk. We will discuss the nature of the fault with you, as we always can help you to get your product to your satisfaction. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from us must be quoted in all correspondence.
We will only refund items returned to us by the agreed method of postage. We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means.
Please ensure you return the product in its original packaging and with all accessories supplied, including but not limited to: manuals, accessories.
Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.
Right to Cancel: Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)
If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered. For full details please see the ‘Right to Cancel’ web page.